Refund & Cancellation Policy

Because digital products are delivered instantly and cannot be returned, orders are generally non-refundable once access, keys or files have been delivered. Please review the product page — features, compatibility and delivery details — before purchasing.

We will review a refund request where the product was not delivered, where the delivered product is materially different from its description, or where a duplicate payment was made. Requests should be raised within 7 days of purchase with details and evidence of the issue.

Service projects may be cancelled in writing at any time. Work already completed and any non-recoverable third-party costs incurred up to the cancellation date remain payable. Advance payments are adjusted against completed work.

Amounts paid directly to advertising or messaging platforms as media spend are not refundable by us. Management fees are handled under the service cancellation terms above.

Products supplied under a third-party licence or subscription are also subject to that provider's own refund and cancellation terms.

Email support@toolnexx.store with your order details and the reason for the request. We aim to respond within 3 business days. Approved refunds are returned to the original payment method; processing times depend on your payment provider.

Please contact us before raising a chargeback. Most issues can be resolved directly and quickly.