Shipping & Delivery Policy

We do not ship physical goods. Every product and deliverable is delivered electronically, so no courier, shipping charge or tracking number applies to any order.

Digital products are delivered by email, WhatsApp, or a download or account-access link, depending on the product. The delivery method for each product is stated on its product page before purchase.

Automated deliveries are sent immediately after payment confirmation. Products that require manual setup, account provisioning or third-party activation are delivered during working hours (Monday – Saturday, 10:00 – 19:00 IST) and typically within one business day. Any longer timeline is stated on the product page.

Website, advertising, video, design and AI service deliverables are shared digitally according to the timeline agreed in writing for that project. Timelines depend on receiving the content, access and approvals needed from you.

First check your spam or promotions folder. If the delivery is still missing, contact support@toolnexx.store or message us on WhatsApp at +91 96179 27552 with your order details and we will resend or resolve it.

Delivery is made to the email address or WhatsApp number provided at the time of order. Please check these details carefully; we will help correct them if you contact us promptly.

Refunds relating to non-delivery are handled under our Refund & Cancellation Policy.